Customer Care

Pre-order Items

All items that are made to order, Please allow 2-3 weeks time for orders to be made. If you need further information on production time please email oneiriccustomade@gmail.com.

Shipping

Australia | shipping to all states in Australia is free. Delivery time is 3-5 Days.

International | All international orders will be shipped with no delivery rate. Delivery time is 7-14 days.

All orders processed on business days Mon-Fri.

Returns & Exchanges

If you change your mind for any reason on any full priced item you've purchased from us, you are more than welcome to return or exchange your item(s)  within 14 days from day of purchase. We do not accept refunds on sale items or items purchased during a promotional period. You may be able to exchange item if it is still in stock.

Please note, we are unable to reimburse any shipping costs unless an item is deemed faulty.

All postage and handling charges incurred by you and by Oneiric to resend to you will be at your cost. 

If you are unsure about a specific item please feel free to contact us and ask any questions about a specific item via our contact page prior to making your purchase.

Items must be received in their original condition – unworn, unwashed, with all original tags and labels attached. If items received is deemed to be damaged we cannot provide refund or exchange. Please fold item carefully when sending it back to us.

How to Exchange?

To exchange please notify us by email at oneiriccustomade@gmail.com within 14 days of purchase. Item(s) must be returned within 7 days of email confirmation. When sending exchange email please specify style, size, colour you would like to exchange. 

Send to :

11/133 Nicholson st coburg , 3059
Melbourne, Victoria, Australia