Customer Care

Pre-order Items

All items that are made to order, Please allow 2-3 weeks time for orders to be made. If you need further information on production time please email oneiriccustomade@gmail.com.

Shipping

Australia | shipping to all states in Australia is $15.00. Free shipping for purchases over $200. Delivery time 3-5 Days.

International | All international orders will be shipped at a rate of $35.00. Delivery time is 7-14 days.

All orders processed on business days Mon-Fri.

Returns & Exchanges

If you change your mind for any reason on any full priced item you've purchased from us, you are more than welcome to return your item(s) for a credit note within 14 days. We do not accept returns or exchanges on sale items or items purchased during a promotional period. Please note, we do not provide refunds. Once we receive your return, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. Please note, we are unable to reimburse any shipping costs unless an item is deemed faulty.

All postage and handling charges incurred by you and by Oneiric to resend to you will be at your cost. 

Oneiric does not refund for change of mind or incorrect choice based on fit or style or fabric used in garments. If you are unsure about a specific item please feel free to contact us and ask any questions about a specific item via our contact page prior to making your purchase.

Items must be received in their original condition – unworn, unwashed, with all original tags and labels attached. 

How to Exchange?

To exchange please notify us by email at oneiriccustomade@gmail.com within 14 days of purchase. Item(s) must be returned within 7 days of email confirmation. When sending exchange email please specify style, size, colour you would like to exchange. 

Send to :

162 Victoria Street Brunswick, 3056
Melbourne, Victoria, Australia